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Return & Refund Policy
If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email (business@Pandaogo.com) at first.
Return & Exchange Conditions
Returns of New and Unused Items Outside the 30-Day Window：
If you wish to make a return outside of the 30-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of twenty percent (30%) of the purchase price.
General Return Process
Rejecting Shipments – Flat Fee
If you cancel an order after it shipped out, or refuse delivery of an order, we reserve the right to charge a flat fee of $ 80 to partially cover our shipping costs. We cannot intercept or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $80.
Returns of Used Items
Any items returned in a used condition may be returned within 30 days of purchase subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damage.
All accessories can't be returned or changed once received.
Please Note: we do not refund our original shipping cost.
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